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Our Criminal Law Solicitors have years of experience defending individuals charged with a variety of criminal offences ranging from minor to more serious and complex offences

Call us on 020 8090 0806
Call Out of Hours* on 07498 058 138

* Out of Hours Police Station attendance number available 24 hours a day

How to get in touch:

Contact Us:

0208 0900 806

info@evanmooresolicitors.co.uk

Out of Hours*: 07498058138​

*Out of hours Police Station attendance number

Complaints Procedure

Complaints Procedure

Our Complaints Policy Our committed to you is to  provide the highest – quality service possible. However, on occasion there maybe a situation whereby you as a client may feel unhappy or concerned about the level of service provided. We encourage that in such situations you should inform us immediately, so that we can do our best to resolve the problem. We advise that in the first instance that you contact the person who has conduct of your case to discuss and address your concerns. If you are still not happy then we encourage that you contact Mr Ish Hussain who will try resolving your concern. You can contact Mr Ish Hussain either directly on the phone, e mail or in writing . If however you want to make a formal complaint then we would ask that you follow the procedure  as set out below,
Our complaints procedure If you have a formal complaint, please contact Mr  Ish Hussain (Managing Director). You can contact him by telephone on 0208 0900 806 or by post at  Vista Business Centre, 50 Salisbury Road, Hounslow, TW4 6JQ or by email at ishhussain@evanmooresolicitors.co.uk setting out the nature of your complaint.
What will happen next?
  1. On receipt of your complaint Mr Ish Hussain a letter acknowledging your complaint will be sent to you. This will be done within 7 days of receiving your complaint and a further 14 days of of investigating of responding to your complaint. Depending on the complexity and availability this may take slightly longer but we will keep you informed.
  2. We may write to you to ask for further information or alternatively, we might write to you setting out our views on the situation and suggesting any redress that we would feel to be appropriate. We will aim to write to you informing you of our views and any suggestions within 7 days of completing our investigations.
  3. If, by this stage, you are still not satisfied, please let us know. It would be helpful to us if you could do so within the following 14 days but there is no obligation on you to do so. We will then arrange to review our decision. We would generally aim to do this within 7 days of hearing from you.
What do to do if we cannot resolve your complaint 

The legal ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. Although they will want to know whether you have addressed your problem in writing with us first.

Any complaint with the legal ombudsman must be done within 6 months of receiving a final response from us. Should you require more information about the legal ombudsman please contact them directly either by,
Minicom: 0300 555 1777
Telephone: 0300 555 0333
Website: www.legalombudsman.org.uk
Email: enquiries@legalombudsman.org.uk

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